SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of besthouseproducts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besthouseproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Ürün açıklamasına uygun olarak geldi. Hızlı kargolandı. Satıcıyı tavsiye ediyorum.
M***s –
chegou super mega rapido gostei recomendo vendedor sem dúvidas.. é lindo ✌
P***n –
perfect
S***s –
Came very quickly to thr Netherlands, within 10 days. Thank you so much. Its just like in the picture. I love it!
Customer –
Item as described. Thank u (smiley)
S***s –
отличный продавец, очень быстрая доставка)
F***a –
identico alla foto perfetto e ben confezionato arrivato in quasi 2 mesi in Italia molto contenta lo consiglio
S***a –
Perfeito. Obrigadu. Vendedor
R***a –
Excellent product. One month delivery time.
I***o –
Perfect
A***a –
I’m very satisfied ! Thank you for express delivered !
Customer –
muy buena, tal como se ve, envío rápido, muchas gracias
Customer –
excellent
M***a –
Bonito y llegó en 10 días
O***a –
быстро до Воронежа
Y***n –
Great addition to cake decorating tools in your kitchen, it’s a must have! I recommend
X***M –
excelente aunque demoro 2 meses pero igualito como en la foto o recomiendo excelente vendedor
N***K –
Thank you
Customer –
nice, good quality standard tool, fast shipping
M***a –
доставка за 10 дней, все целое, качество устраивает.
Customer –
lo pedi 5de agosto llgo hoy 7 d octubre …2 meses en llgar lindoss… recomiendo
O***n –
Thanks!
S***v –
Очень довольна ,все хорошо получается ,спасибо продавцу.
C***t –
produits conformes à ceux commandés
Customer –
качественные формы из пищевого пластика, без запаха, острые края. спасибо!
M***s –
adorei produto e otimo chegou antes da data muito agradecida…….
Customer –
Изумительно. И срок доставки и качество. Рекомендую продавца.
R***z –
It’s perfect❤
A***z –
amo!
Customer –
Заказом довольна, пришел быстро. Трек отслеживался. Запаха нет. Рекомендую.
E***l –
Товар шёл очень долго, но претензий к самому товару нет. Все в целостности и сохранности
I***n –
Все супер! заказ пришел быстро! Продавца рекомендую!
J***n –
Seller A++++++ I’m very happy with my item. Thank you very much.
R***a –
Ótimo
F***a –
chegou rápido, e é de ótima qualidade, simplesmente amei!!!
S***r –
packaging was good so it wasnt brokrn ehen i recieved it in Nigeria. just 3 weeks
T***k –
Супер!
A***s –
muito satisfeita com o produto veio tudo certinho obrigada ao vendedor super indico
Customer –
Just like picture
E***a –
spasibo prodavcu. ochen xoroshaya forma.
S***c –
Все, как в описании. Вырубка хорошая, только, к сожалению, пришла погнутая. Думаю, что повредили на почте…
N***a –
Посылка в Мост.обл.пришла за 10 дней, качество отличное, без запаха, продавца рекомендую, буду у него заказывать еще.
Z***l –
Tres bien
H***a –
L’envoi a été très long mais des réceptions très contente de l’article je recommande le vendeur
S***h –
Perfect! Came in less than 2 weeks to California.
Y***a –
loved my cutter.. I recommend store
S***o –
Amazing PRoducts and customer service. U get top grade products everytime. A+++++++++++ best store on Aliexpress
K***k –
I’m very satisfied. Thank you for your great item! I’ll buy again from you. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Customer –
Buon prodotto. Spedizione molto veloce. Venditore consigliato.
Y***k –
Спасибо за заказ,вырубкахорошая, уже опробовала в деле.
G***i –
excellent
Y***o –
excelente producto
S***a –
excelente calidad,demoro un tiempo llegar hasta lima Perú pero llegó antes de la fecha límite.
M***a –
eu recomendo… muito bom mesmo
S***s –
cute
F***s –
Pas encore essayer mais a l’aire bien livraison lente!
P***p –
Супер
A***o –
все как в описании. размер что надо. качество на первый взгляд хорошее. заказом довольна
V***a –
Товар получила быстро.Спасибо всё целое и красивое!
A***o –
Excelente tienda. Todos sus productos son de calidad.
K***s –
it really works…
T***y –
Заказом очень довольна! Спасибо за качественный товар и быструю доставку! Продавца рекомендую!
V***e –
sicuramente un bel taglia pasta. Non lo provato ancora…… ma sono contenta per l’acquisto.
A***c –
Arrived very good. Excatly like described. Thank you!
A***n –
быстрая доставка,, хороший продавец, формочки классные, но маленькие((
G***o –
Ricevuto prima del previsto e bellissimo prodotto. contentissima, non vedo l’ora di provarlo
P***y –
i love i, i recomend, fast shipping to Nigeria to my doorstep
S***a –
заказ пришел за 3 недели в Тверскую область, в деле не пробовала. все соответствует описанию , продавцу спасибо!
Z***r –
VERY HIGH QUALITY MOLDS!! This will be my main store to purchase my cake decorating products from! Silicone molds are very thick and sturdy with clean edge cuts for precise and beautiful fondant decorations. HIGHLY RECOMMEND! Product arrived in 3 weeks to USA.
P***o –
Buona.
M***a –
oggetto come da descrizione. stampo in 2 misure. arrivati in meno di un mese.
M***a –
Доставка 1 месяц. Спасибо продавцу.
B***a –
38 days but the product is zwiiin
K***a –
11.11 заказали, .5. 12 получили! По моему -супер. Лучший отзыв- это фото, т.ч. ловите.
G***d –
спасибо.Пркупкой довольны Быстрая доставка.Товар соответствует описанию
Customer –
Спасибо продавцу товар пришел,шел меньше месяца в липецкую область.рекомендую
E***a –
Как на картинке большая вырубка дляна 20см высота самая большая 8.5см . Маленькая 8*3.5
Customer –
Excellent Product. fast Shipping. Seller Is Good and Communicative. 5Stars….. 🙂
R***y –
Arrivato in meno di un mese. Complimenti!!! Buon venditore
A***a –
Amei! produto de ótima qualidade, do tamanho esperado.
J***j –
Exactly as described, well packaged and arrived within delivery window – thanks
A***a –
ottimo prodotto, spedizione veloce
M***s –
Nice set. Looking forward to making crowns!!
A***o –
arrivato in un mese ed è uguale alla descrizione. [email protected]@@@
A***z –
Good quality
J***a –
Tardó pero llego, gracias, yo pienso que el que llegue un poco atrasado es por el correo porque el vendedor avisa que envió el pedido entre los 5 días después que recibe el pedido
B***a –
I’m very satisfied… Your South African customer is very happy with what I ordered.
G***o –
дуже гарна корона пластик якісний посилка добре запакована нічого не зломалося дуже хороший продавець посилка прийшла вчасно без проблем!! рекомендую!
E***a –
Посылка пришла быстро, пластик твёрдый, в работе не пробовала.
Customer –
amei maravilhosa material ótimo!
R***r –
классные выемки, для принцесс просто супер!
S***y –
Ürün 14 günde Türkiye ye geldi. Ürün güzel.
Customer –
Good product. Cheap for price. Thanks.
R***z –
Tal cual el producto, como indica en imagen
A***a –
заказ шел больше месяца. в остальном все как в описании .в деле не пробовала
O***h –
Замечательная корона. Уже попробовала большую в деле. Легко и быстро! Продавца рекомендую!
S***a –
Заказ от 27.11 получен в Самаре 6.01. Качество отличное. Силикон у молда приятный на ощупь, достаточно твёрдый, контуры ровные. Думала будет больше по размеру. Пластиковые формы приличного качества, внешне без заусенцев. В деле не пробовала. В целом, довольна покупкой. Трэк отслуживался.
N***a –
toshkentga 50 kunda keldi. oddiy paketga solib yuborilgan. lekin sinmasdan yaxshi yetib keldi
L***a –
Хорошие вырубки. В деле не пробовала.
S***y –
Exactly as described. Great material also and looks easy to use. Took 19 days to the U.K.
A***e –
Dont know how it will work, but looks good. Arrived fast
M***a –
very good transaction . Professional store .Im very satisfied very good transaction .
L***d –
Je n’avais pas vu qu’il y avait 2 tailles, c’est super! Et pour le prix tip top!
A***a –
Towar zgodny z opisem, szybka dostawa. Dziękuję.
A***a –
Товар пришёл за 14 дней. В обычном почтовом пакете и в упаковочном пакете. Трек отслеживается полностью от и до через почту России. С продавцом не общалась.Как применю дополню отзыв.
N***a –
Доставка 1 месяц, всё соответствует описанию, спасибо. Рекомендую!!!
O***a –
отличное качество
N***n –
Все отлично. Заказ отправили 5 января, получила 19 января. Рекомендую продавца.
V***o –
корона супер !
S***e –
bien reçu pas encore tester je laisserais un futur avis 3 semaine pour arriver
J***i –
Very nice product
M***l –
El producto que recibi coincide con la descripcion, de material , forma y tamaño, todo llego en buen estado , el pedido esta completo y llego en la mitad del tiempo estimado. Recomiendo el producto y al vendedor, todo muy bien.
Customer –
Perfect,arrived fast,very attentive store.Super satisfied!Recommend!
L***a –
всем довольна!
K***a –
Producto igual a la descripción, llego unos días después de la fecha, pero es debido a la distancia, producto de muy buena calidad y sin olores. El vendedor muy atento y siempre disponible. Ampliamente recomendado.
Customer –
Produto chegou em 50 dias em Salvador-BA, de excelente qualidade, bem resistente e exatamente igual a descrição.
T***a –
Товар хорошего качества. Упакован хорошо . Очень быстрая доставка 8 дней до Московской области. СПАСИБО!!!!
Customer –
Nice product and it came on time
N***a –
отличная форма
Customer –
Todavía no lo he usado pero parece ser de buena calidad
A***a –
Dostawa w 4tyg, produkty zgodny z oczekiwaniami i opisem
P***s –
I received it thank you very much. its quality not damaged.
Customer –
me gusta
Customer –
It is beautiful thank u ! What a reliable store
T***o –
Great quality. Took over 1 month to receive.
D***d –
Türkiye İstanbul’a 20 günde geldi. Mükemmel
I***a –
очень хорошие, заказывайте, коронки красивые как на картинке
S***a –
Форма как на картинке ,доставка долгая.
K***t –
Super
P***v –
thanks for the fast and accurate delivery
Customer –
Получила вырубки шли немного долго, ну все очень хорошее, довольна очень, советую продавца
A***a –
Ещё не пробовала но вроде качество хорошее. 1,5 месяца шло
D***s –
just like the picture
Customer –
Perfect, thanks.
O***i –
ok!
F***e –
perfect
Y***a –
Спасибо